Report a Faulty or Damaged Item

If you’ve received a damaged item or are experiencing a fault with a product, please complete the form below so we can assist you.

Make sure to include your order number, a brief description of the issue, and clear images or video of the product and packaging (where applicable).

Clear images or video can significantly speed up the assessment of your claim.

We'll review your claim and get back to you as soon as possible.

Your name *

Email *

Address *

Please Provide Your Full Address

Phone

Order Number

Description of Issue *

Photo or Video Evidence

Choose file or drag here

Supported format: JPG, JPEG, PNG.

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Please include clear images or a short video showing the fault.

I agree Terms and Conditions *

I acknowledge that claims must include proof of purchase and fall within the product’s warranty period. Warranty covers replacement only unless otherwise stated. For damaged items, I will upload clear images of the product and its packaging (both inside and outside). Products requiring installation must be installed by a licensed electrician. Ozlighting is not responsible for any electrical or installation costs. All claims are assessed in accordance with our store policy.

Your Claim has been submitted, please allow 1-2 business days for our team to review and contact you to further the process

Contact Us

Do you have any questions?