OzProtect
Shipping Protection
At Ozlighting, we understand that your lighting isn't just about illuminating spaces, it's about creating the perfect atmosphere in your home or business. That's why we've introduced OzProtect Shipping Protection, a service designed to give you complete confidence from the moment you place your order to the moment it arrives at your door.
Comprehensive Coverage
OzProtect safeguards your purchase against any damage during transit or if your order doesn't arrive.
Priority Support
Claims are fast-tracked by our dedicated customer service team, ensuring swift resolutions.
Simple Process
We've made it easy to file a claim, no lengthy forms or complicated steps.
Flexible Options
Choose between a refund or a replacement (subject to stock availability) to suit your needs.
How it Works?
A quick guide to how you can add OzProtect to you order
When you're checking out, simply select OzProtect Shipping Protection to include it with your purchase.
Your order is carefully packed and dispatched. With OzProtect, you can rest easy knowing we've got everything covered.
In the unlikely event that your order is damaged in transit or doesn't arrive, here's what to do:
- Email Us: Send a message to sales@ozlighting.com.au
- Include Your Order Reference Number
- Describe the Issue: Give us a brief rundown of what's wrongWhere is the item damaged?What's the delivery problem?
- Attach Photos:The damaged itemPackaging photos (inside and outside)
- Let Us Know Your Preference:Refund or Replacement (subject to stock availability)
Our friendly team will prioritise your claim and work towards a quick resolution.
FAQ
Is OzProtect available for all products?
Yes! OzProtect can be added to any order, giving you peace of mind no matter what you're purchasing.
How much does OzProtect cost?
The cost of OzProtect is calculated based on your order value and will be displayed at checkout.
Can I add OzProtect after I've placed my order?
OzProtect must be added at the time of purchase. If you've forgotten to add it, please contact our team as soon as possible.
Contact Us
We're here to help
Our Ozlighting Customer Service department strives to make sure that all of your needs and questions are met with the friendliest and highest caliber of service possible. Please contact us with any questions or comments you have and we'll be happy to assist you.