Yes, If you would like to add Express Shipping onto your order please give our team a call on 1300 858 360 or email us at email@example.com and we will be able to assist you with your request. *Please note additional costs will apply for Express Shipping option.
Once your order has been dispatched from our warehouse you will be supplied with an Australia Post tracking number to the email provided. Most items will ship within 1 to 5 business days from date of order. If there are any delays we will endeavour to let you know as soon as possible.
We will ship multiple items together. Sometimes the parcels may have become separated during transit. If that is the case, the other items in your delivery will be delivered shortly and will be able to be tracked using your tracking number provided.
Yes, as long as the package is under 1.2 metres. If it is unable to be sent we will contact you to request an alternate shipping address.
Your order may have been delivered to your local post office if there was no one in attendance or no safe place to leave the delivery.
Orders and Returns
Yes, When placing your order online please select Pick up option when checking out or let a member of our team know if you would like to occur and we will be able to organise this for you.
Please check the email provided is correct and that the confirmation email has not been filtered to your spam folder. If you are still unable to locate your confirmation email please give us a call on 1300 858 360 or email us at firstname.lastname@example.org.
Yes, If a product is no longer required or you've changed your mind, you have 30 days to return these goods to our warehouse. All products returned must be in their original packaging and must not have been used. If the product box is damaged in any way this may affect the result of your return. Returns will be processed as a store credit which is valid for up to 12 months from the date of issue to use on any of our products. If you would like to opt for a refund please note it will incur a 15% restocking fee. The customer is responsible to arrange and pay for the return delivery. For items that have been made to order or custom made or altered in any way, unfortunately we cannot accept these items back.
Yes, we can add items or cancel your order providing this has not been dispatched. *Please note If we add items this may extend the time prior to being dispatched.
We are an online store only. However if you would like to view or purchase products from our warehouse facility please give us a call on 1300 858 360 to organise.
We are open Monday to Friday from 8:30am to 5pm.