Warranties, Returns & Refunds
For all warranty claims, please ensure you have your proof of purchase and that the faulty product is within the applicable manufacturer's stated warranty period. Warranty is limited to replacement unless otherwise stated. Under no circumstances will Ozlighting be liable for any electrical costs associated with a faulty product.
Please note that all electrical items that require installation must be done by a licensed electrician in accordance with Australian laws and regulations. If you are claiming a warranty on a particular item, we may ask you to provide evidence that it has been installed by a licensed electrician.
Goods damaged in Transit
Unfortunately, accidents do happen in transit. If this is the case, please get in touch with us at email@example.com and we will begin to process a replacement to you right away.
Please choose your items carefully!
If a product is no longer required or you've changed your mind, you have 30 days to return these goods to our warehouse.
All products returned must be in their original packaging and must not have been used. A 20% restocking fee is charged for no longer required items or a change of mind.
For items that have been made to order or custom made or altered in any way, unfortunately we cannot accept these items back.
To claim your warranty or return, please email us at firstname.lastname@example.org with the following information:
- Your invoice or order number
- The reason for the warranty or return
- Any supporting evidence (such as photos) to support your claim
We exclude and are not liable for, all liabilities, losses, damages, expenses and costs of any kind (including without limitation any indirect and consequential losses, such as commercial or economic loss of any kind, and/or expenses incurred for installation services) as a result of or in connection with your access and/or use of our website, and/or any of our acts or omissions (including negligence).
Any argument relating to the terms and conditions between Ozlighting and the customer shall be governed by the laws of New South Wales, Australia.