Warranties, Returns & Refunds
For all warranty claims, please ensure you have your proof of purchase and that the faulty product is within the applicable manufacturer's stated warranty period. Warranty is limited to replacement unless otherwise stated.
Under no circumstances will Ozlighting be liable for any electrical costs associated with a faulty product.
Please note that all electrical items that require installation must be done by a licensed electrician in accordance with Australian laws and regulations. If you are claiming a warranty on a particular item, we may ask you to provide evidence that it has been installed by a licensed electrician.
Goods damaged in Transit or Short Deliveries
Unfortunately, accidents do happen in transit and occasionally shipping errors can occur. If this is the case, please get in touch with us within 7 days of receiving your order at firstname.lastname@example.org and we will begin to process rectifying the order for you right away.
If a product is no longer required or you've changed your mind, you have 30 days to return these goods to our warehouse.
All products returned must be in their original packaging and must not have been used. If the product box is damaged in any way this may affect the result of your return.
Returns will be processed as a store credit which is valid for up to 12 months from the date of issue to use on any of our products. If you would like to opt for a refund please note it will incur a 15% restocking fee.
The customer is responsible to arrange and pay for the return delivery.
For items that have been made to order or custom made or altered in any way, unfortunately we cannot accept these items back.
- Products may differ from those pictured on the website due to natural variations in colour and finish.
- Products that have been installed cannot be returned.
To claim your warranty or return, please email us at email@example.com with the following information:
- Your invoice or order number
- The reason for the warranty or return
- Any supporting evidence (such as photos) to support your claim
We exclude and are not liable for, all liabilities, losses, damages, expenses and costs of any kind (including without limitation any indirect and consequential losses, such as commercial or economic loss of any kind, and/or expenses incurred for installation services) as a result of or in connection with your access and/or use of our website, and/or any of our acts or omissions (including negligence).
Any argument relating to the terms and conditions between Ozlighting and the customer shall be governed by the laws of New South Wales, Australia.