Frequently Asked Questions
If you can't find the answer to your questions here please contact us and we will assist as best we can.
We ship for FREE anywhere in Australia when you spend $99* or more, please see shipping Terms & Conditions for shippings charge for your state or territory. For orders less than $99 we charge a Flat Rate specific for your state or territory - find the shipping rate for your location here https://www.ozlighting.com.au/shipping-info/
Unfortunately, we do not currently ship outside of Australia
Most orders are shipped from our warehouse within 2-3 business days of ordering. Delivery of each ordered product/s can take up to 5 business days from the date of order. Delivery may exceed 10 business days for some items that are manufactured to order or imported to order. Where this is the case, you will be notified before the order is processed.
We reserve the right to choose which carrier to use and this will depend on your delivery location and the size and weight of your order. If there is a chance you may not be at home during the delivery period please specify an "Authority To Leave" in the Delivery Instructions when placing your order.
Yes 100% safe. We use the latest 256-bit SSL encryption when sending or receiving your private information over the internet. What this means is that your information is scrambled in a way that only the sender and receiver can understand. Your privacy and security is incredibly important to us and we will continue to ensure that we have the very best and most up to date technology available to ensure that we can do business in a safe and secure manner. Our shopping cart technology is PCI certified and our website is regularly scanned by Symantec to detect vulnerabilities or Malware.
We accept Credit card payments with Visa, Mastercard and Amex or you can pay with Paypal. Alternatively, if you would like to do a direct deposit, just select "Pay By Phone" at checkout and a member of our Sales team will call you to confirm your payment method.
We process payments after you successfully complete the checkout. We will not process your order until it has passed our internal validation procedures, for the purpose of preventing credit card or payment fraud.
Not at this time, but we are working on it! We currently ship the majority of our orders direct from our suppliers to your door. Please give our helpful sales assistants a call on 1300 858 360 should you require detailed product information or advice.
All items sold are covered by a minimum 12 months manufacturer warranty. Manufacturers Warranty is valid only within Australia and commences from the purchase date on your invoice. Most manufacturers require that their products are installed by qualified electricians and we highly recommend that you keep the receipt from your electrician in case it is required for a warranty claim.
You are entitled to cancel your order for any reason within 7 days from date of purchase as long as the goods have not yet been dispatched from our warehouse. In this case we will refund your money in full.
Your satisfaction is extremely important to us. We will accept returns on products that are returned in exactly the same condition and packaging that they were sent out to you within 30 days of purchase. We will then try to re-sell those items therefore we can not accept returns on products that have been installed or products that are not returned in the exact condition in which they were sent out to you. Unfortunately we cannot accept returns on Sale/Clearance items or items that are imported especially for you.
You may return an item within 30 days of purchase. In this case we will issue you a store credit or a refund to the value of the purchase price less two delivery charges - one for outbound delivery and one for inbound delivery. Goods must be returned to us in the same condition in which they were received by you. Unfortunately we cannot accept returns on Sale/Clearance items or items that are imported especially for you.
We provide free shipping insurance on all deliveries. Therefore, if you receive a damaged or faulty product, we will arrange for it to be replaced for you. A refund or store credit is only available if the product is no longer available. You must notify us of any damaged products within 7 days of receipt of your order. If you receive a damaged item, please email to firstname.lastname@example.org
Of course - we would love to hear from you. Our friendly Customer Service Team can be reached on 1300 858 360 Mon to Fri 9:00am to 5:00pm or by email 24/7