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How much will the shipping cost me?We provide free shipping within Australia for every transaction over $200. Orders under $200 will be shipped anywhere in Australia for a fixed rate of $15. Do you ship internationally?Unfortunately, we do not currently ship outside of Australia How long does it take to deliver?Delivery of each ordered product/s can take up to 7 business days. Delivery may exceed 10 business days for some items that are manufactured to order or imported to order. Where this is the case, you will be notified before the order is processed. How will I receive my order?Your order may be delivered either by Australia Post or by our courier service. We reserve the right to choose which carrier to use and this will depend on your delivery location and the size and weight of your order. Is it safe to purchase from your online store?Yes 100% safe. We use 128-bit SSL encryption when sending or receiving your private information over the internet. What this means is that your information is scrambled in a way that only the sender and receiver can understand. Your privacy and security is incredibly important to us and we will continue to ensure that we have the very best and most up to date technology available to ensure that we can do business in a safe and secure manner. What type of payments do you accept?We accept Credit card payments with Visa and Mastercard or you can pay with Paypal. When will my payment be processed?We process payments after you successfully complete the checkout. We will not process your order until it has passed our internal validation procedures, for the purpose of preventing credit card or payment fraud. Do you have a Showroom?We operate exclusively as an online business therefore our website is our showroom. If you have any questions about any of the products on our website, please give us a call on 1300 858 360 and we will do our utmost to help you choose the correct fittings for your living space. Is there a warranty or a guarantee policy?All items sold are covered by a minimum 12 months manufacturer warranty. Manufacturers Warranty is valid only within Australia and commences from the purchase date on your invoice. What is the process to cancel my order?You are entitled to cancel your order for any reason within 7 days from date of purchase as long as the goods have not yet been dispatched from our warehouse. In this case we will refund your money in full. If I am not satisfied can I return any items?Your satisfaction is extremely important to us. We will accept returns on products that are returned in exactly the same condition and packaging that they were sent out to you within 30 days of purchase. We will then try to re-sell those items therefore we can not accept returns on products that have been installed or products that are not returned in the exact condition in which they were sent out to you. Unfortunately we cannot accept returns on Sale/Clearance items or items that are imported especially for you. What is process for returning the goods?You may return an item within 30 days of purchase. In this case we will issue you a store credit to value of the purchase price less two delivery charges - one for outbound delivery and one for inbound delivery. These delivery charges will apply even if you received our special offer of Free Delivery for orders over $200. Goods must be returned to us in the same condition in which they were received by you. Unfortunately we cannot accept returns on Sale/Clearance items or items that are imported especially for you. What about any damages?If you receive a damaged or faulty product, we will arrange for it to be replaced for you. A refund or store credit is only available if the product is no longer available. You must notify us of any faults or damaged products within 7 days of receipt of your order. I have some questions, is there someone I can talk to?Our friendly Customer Service Team can be reached on 1300 858 360 Mon to Fri 9:00am to 5:00pm or by email anytime at sales@ozlighting.com.au
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